Frequently asked questions


Where is my RingID?

Each RingID has 40 characters. For example:

RingID

To find it, it's easy!

  If you do not have a Ring account:

  1.     1. Download Ring to your computer and install it
  2.     2. Open Ring to get your RingID
  3.     3. It appears in the center of the Ring window

  If you already have a Ring account:

  1.     1. Open Ring on your computer
  2.     2. Your RingID appears in the center of the Ring window

Updated on October 27th, 2015


How do I make a call with Ring?

To make a call from your Ring account:

  1.     1. Enter your contact's RingID in the search bar
  2.     2. Check it, by pressing the Enter key on your keyboard
  3.     3. Wait until your caller accept the call *

To accept a call on your Ring account:

  1.     1. Give your RingID to your caller
  2.     2. Wait until your caller call you
  3.     3. Accept the call by clicking the green icon with a phone*

        * Only if the "auto answer" function is not activated

Updated on October 25th, 2015


Is Ring SIP-compatible?

Yes, it is! In fact, Ring is based on SFLPhone which was purely a SIP client. Thus Ring supports SIP accounts. However, in order to use SIP (and the legacy telephone network), first you must create a SIP account in the accounts settings. You cannot use your Ring account to call a SIP account at the moment (and vice versa); however you can have both a Ring and a SIP account in parallel (thus enabling both types of calls), or just one or the other... you are not obliged to use a Ring account. You are welcome to disable the one which is created the first time you launch one of our clients if you wish -- or just not use it.


Configure a SIP account in 3 steps

1. Go to your Ring account settings

  1. On GNU / Linux and Windows, click on the gear in the top right of your Ring interface, then click on the Accounts tab
  2. On OSX, click on Ring's main menu on your Mac, then click on Preferences and on the Accounts tab

2. Add a SIP account

Beside the list of your accounts, click on the arrow to the right of the RING button, select SIP and click on the + sign

3. Enter your SIP settings

In the General sub-tab, complete the fields associated with your server address (IP address), your username (extension) and your password

attention With a SIP account, security is not guaranteed by default. It depends on the SIP servers used. For your data to be encrypted, you must enter security information associated with your SIP account. Enter your security information in the Security sub-tab. During your exchange, the caller must also have the same security options for them to apply.
 

Published on December 24th, 2015


How do I add contacts? I can call Ring IDs but can't figure out how to save one.

We haven't had time to add contact managing features (adding, editing, etc.) to Ring yet as its not the priority in the alpha stage. On the Linux versions, however, the gnome client uses evolution-data-server (EDS) as the backend for contacts and will add connect features to all of your enabled EDS address books on your system.Thus you can use any contact managing application which also uses EDS to manage your contacts.

For example gnome-contacts will do that. If you're running Gnome or Unity, you should also be able to go into your system settings and manage your "online accounts" there to add your Google, Facebook, etc contacts. Note, that contacts will only show up in the Ring client if they have a Ring ID (or a phone number, if you have a SIP account configured). You can add the Ring ID to any phone number field — don't forget the "ring:" prefix. Again, you would need to do this either via gnome-contacts or any other EDS-powered contact management application.

Finally reload Ring and you will to see your new contact names and Ring numbers in your Contacts list.

[source]


Ring just does not work. What should I do?

  • Uninstall both ring-daemon and ring-gnome (or any other Ring Client) from your software package manager (on Mac OS and Windows, just uninstall the application).
  • Then reinstall it (Linux only: use the advanced method applying to your operating system). Your configuration and local Ring ID should remain the same.
  • Make sure to have a conversation partner's Ring ID to call (see above).
  • Be patient. The Ring OpenDHT network is new and it may take up to a few minutes to discover Ring nodes around and reach your partner's machine.
  • If the call fails, try to open both computer firewalls to see if this is the problem. Ring can usually reach computers behind a NAT provided that you have checked the Allow UPnP setting option ant that your router supports UPnP.
  • On some corporate networks where all the external traffic is blocked, of course, Ring will not be able to reach machines outside the local network (LAN).

How to access Ring source code?

There are different GIT repositories for the 3 main layers of Ring.

Three main layers of Ring

You can recover these repositories offline following the below URI in two ways :

  • either using a Git version control system for sofware development (like gitg for Linux , TortoiseGit for Windows or git-cola for Mac OSX)
  • or copying URI in your terminal after the shell command "git" : git clone

       For example, git clone https://gerrit-ring.savoirfairelinux.com/ring-daemon

GIT repositories URI on Gerrit

Git repositories

Links

  LibRing - daemon   https://gerrit-ring.savoirfairelinux.com/ring-daemon
  LibRingClient - LRC
  [except for Android client]
  https://gerrit-ring.savoirfairelinux.com/ring-lrc
  Gnome Client for Linux   https://gerrit-ring.savoirfairelinux.com/ring-client-gnome
  Windows Client   https://gerrit-ring.savoirfairelinux.com/ring-client-windows
  Mac OSX Client   https://gerrit-ring.savoirfairelinux.com/ring-client-macosx
  Android Client   https://gerrit-ring.savoirfairelinux.com/ring-client-android

 

 

You can also access official GIT mirrors on Github :

Official GIT mirrors on Github

Dépôts Git

Liens

  LibRing - daemon   https://github.com/savoirfairelinux/ring-daemon
  LibRingClient - LRC
  [sauf pour le client Android]
  https://github.com/savoirfairelinux/ring-lrc
  Gnome Client for Linux   https://github.com/savoirfairelinux/ring-client-gnome
  Windows Client   https://github.com/savoirfairelinux/ring-client-windows
  Mac OSX Client   https://github.com/savoirfairelinux/ring-client-macosx
  Android Client   https://github.com/savoirfairelinux/ring-client-android

What is the PIN generated by Ring when a new device is added ?

The PIN code is generated by Ring menu in the first device, in order to add a new device to the Ring account. During the exportation of the Ring account on the new device, this PIN must be entered within 5 minutes after his generation. Once the PIN and the Ring password are entered, you may add the new device to RING.